We are expanding our Technical Support Team and are actively looking for a Full-Time Support Technician. Start your career with The Prometheus Group® and apply today!


Annual Salary: $45,000 to $60,000 (DOE)

About Our Company

We are a Service Disabled Veteran Owned Small Business headquartered in Dover, New Hampshire, with over 30 years of experience specializing in the design, development, manufacture, and sales of diagnostic and rehabilitative medical devices.

Supervision Received

  • Individual reports to the Technical Support Manager

Essential Duties and Responsibilities

  • Troubleshoot and repair products returned from the field
  • Perform test and calibration for new product, including utilization of software programmer
  • Troubleshoot and perform production repairs
  • Assist Engineering in product development and modification
  • Assist in development of test/inspection procedures
  • Collect and analyze quality data

Customer Service

  • Field incoming phone calls and troubleshoot hardware/software problems over the phone
  • Provide telephone training to product users
  • Office support: When required, answer phones and take orders
  • Sales support: May require minimum amount of travel

Required Qualifications

  • Excellent computer skills
  • Must have outstanding communication skills (verbal and written)
  • Must be an outstanding team member
  • Must be able to multitask
  • Experience with electro-mechanical assembly and troubleshooting

Other Helpful Qualifications

  • Veteran of the U.S. Military Services
  • Military electronics training and experience
  • Experience working with Medical Devices, Quality Systems (FDA, ISO, etc.)
  • Team Viewer experience
  • Experience working in a high energy, fast-paced environment
  • Knowledge of Production/Inventory Control
  • Experience working in a small business


  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


  • 8-hour shift
  • Monday to Friday

Work Location: One location

To Apply

Please send your cover letter and resume to:

Copyright - The Prometheus Group®