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The accessibility of Technical Support is a vital but often an overlooked aspect when considering the purchase of a new system. Today, every medical practice is dependent on technology. The Technical Support Specialist should be friendly, knowledgeable, accessible, and able to diagnose software or hardware issues as they arise. It’s important to inquire what level of Technical Support is included with your purchase.


Medical devices
require technical support for several reasons:

  • Assistance with setting up a new system
  • Regular maintenance
  • IT related questions
  • Quick resolution of issues, ensuring uninterrupted patient care
  • New user education for improved productivity and maximum efficiency
  • Assistance with necessary software and firmware updates

The Prometheus Group® prides itself on delivering unparalleled technical support.  Our team is here to make sure you get the most from your investment.  From ongoing assistance for the life of the system with no hidden fees, speaking with live representatives and limited on hold times, to remote capabilities, as well as a dedicated after- hours support line allowing you to focus on what matters most….your patients!


Contact Us Today for More Information.

Customer Service

(800) 442-2325
(603) 749-0733 (Local)
(603) 749-0511 (Fax)
Mon – Fri: 9 AM – 5 PM (EST)
in**@th*******.com

 


Technical Support

(800) 272-8492
(603) 749-0733 (Local)
Mon – Fri: 9 AM – 5 PM (EST)
su*****@th*******.com

After Hours Phone Support:

Mon – Fri: 5 PM – 8 PM (EST)
(603) 343-8000

 


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Six common symptoms of Dysphagia are difficulty swallowing, pain while swallowing, coughing and/or drooling, hoarse voice, frequent heartburn, and regurgitation.  The Prometheus Group® offers a complete line of sEMG products for Dysphagia rehabilitation that are affordable, suitable for patients of all ages, portable, fun, and engaging.

To learn more about the PATHWAY® MR-15 and MR-25, Telesis® ST Software, and EMYO®, please visit https://theprogrp.com/speech-language-pathology/


Copyright - The Prometheus Group®