The accessibility of Technical Support is a vital but often an overlooked aspect when considering the purchase of a new system. Today, every medical practice is dependent on technology. The Technical Support Specialist should be friendly, knowledgeable, accessible, and able to diagnose software or hardware issues as they arise. It’s important to inquire what level of Technical Support is included with your purchase.

Medical devices
require technical support for several reasons:

  • Assistance with setting up a new system
  • Regular maintenance
  • IT related questions
  • Quick resolution of issues, ensuring uninterrupted patient care
  • New user education for improved productivity and maximum efficiency
  • Assistance with necessary software and firmware updates

The Prometheus Group® prides itself on delivering unparalleled technical support.  Our team is here to make sure you get the most from your investment.  From ongoing assistance for the life of the system with no hidden fees, speaking with live representatives and limited on hold times, to remote capabilities, as well as a dedicated after- hours support line allowing you to focus on what matters most….your patients!

Contact Us Today for More Information.

Customer Service

(800) 442-2325
(603) 749-0733 (Local)
(603) 749-0511 (Fax)
Mon – Fri: 9 AM – 5 PM (EST)


Technical Support

(800) 272-8492
(603) 749-0733 (Local)
Mon – Fri: 9 AM – 5 PM (EST)

After Hours Phone Support:

Mon – Fri: 5 PM – 8 PM (EST)
(603) 343-8000


Electromyography (EMG) is a diagnostic technique used to evaluate the electrical activity of muscles and nerves. It is often used to diagnose neuromuscular disorders, such as muscular dystrophy, myasthenia gravis, and peripheral neuropathy.

During an EMG test, a small, thin needle electrode is inserted through the skin into the muscle being studied. The electrode detects the electrical activity of the muscle while it is at rest and during contraction. The electrical signals are amplified and displayed on a monitor, allowing the technician or doctor to analyze the muscle activity.

In addition to detecting muscle and nerve disorders, EMG can also be used to determine the severity of a disorder and monitor treatment progress. The test is usually performed in a hospital or clinic setting and takes approximately 30 to 60 minutes. It is generally considered a safe and painless procedure, although some patients may experience mild discomfort while inserting the needle electrode.

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