The accessibility of Technical Support is a vital but often an overlooked aspect when considering the purchase of a new system. Today, every medical practice is dependent on technology. The Technical Support Specialist should be friendly, knowledgeable, accessible, and able to diagnose software or hardware issues as they arise. It’s important to inquire what level of Technical Support is included with your purchase.

Medical devices
require technical support for several reasons:

  • Assistance with setting up a new system
  • Regular maintenance
  • IT related questions
  • Quick resolution of issues, ensuring uninterrupted patient care
  • New user education for improved productivity and maximum efficiency
  • Assistance with necessary software and firmware updates

The Prometheus Group® prides itself on delivering unparalleled technical support.  Our team is here to make sure you get the most from your investment.  From ongoing assistance for the life of the system with no hidden fees, speaking with live representatives and limited on hold times, to remote capabilities, as well as a dedicated after- hours support line allowing you to focus on what matters most….your patients!

Contact Us Today for More Information.

Technical Support

(800) 272-8492
(603) 749-0733 (Local)
Mon – Fri: 9 AM – 5 PM (EST)

After Hours Phone Support:

Mon – Fri: 5 PM – 8 PM (EST)
(603) 343-8000

Customer Service

(800) 442-2325
(603) 749-0733 (Local)
(603) 749-0511 (Fax)
Mon – Fri: 9 AM – 5 PM (EST)

The Prometheus Group Technical Support


Data integration has become a cornerstone in modern business operations, especially in industries where data plays a crucial role, such as healthcare.

The Advanced Technology of Data Integration Offers Several Benefits, Including:

  • Enhanced data quality.
  • Cost-Effective: Automation reduces labor expenses.
  • Better decision-making and collaboration.
  • Improved efficiency. Significantly minimizes data entry, reduces errors, and saves time.
  • Higher quality customer experiences.
  • Increased revenue streams.
  • Greater data accessibility. Use any workstation in the client network to access information.
  • Stronger data security.

The Prometheus Group® offers Data Integration Software options to include both Uni and Bi-Directional Connectivity.  This solution provides the ability to interface directly to your EMR/PACS system (HL-7, FHIR, & DICOM Compatible). 

Contact us today to learn more about Data Integration options offered by The Prometheus Group®.

Published 05/09/2024

Pelvic Health Rehabilitation for many can be life-changing.  Our Morpheus® system can help to diagnose an incontinence issue and then provide the necessary Pelvic Health Therapy to help control that issue.  Many physicians are turning to Pelvic Health Rehabilitation pre and post-surgical procedures to inspire a more desired outcome from surgery and strengthen and maintain healthy pelvic floor musculature.  It is more than just exercises.  It becomes a way of life.  Pelvic Floor Muscle Rehab can treat various issues for, but not limited to, urinary and fecal incontinence, pelvic pain, urinary and fecal urgency/frequency, and stress incontinence.

Pelvic Health Rehabilitation Courses are offered through The Prometheus® Group for Physicians, Physician Assistants, Nurse Practitioners, and Registered Nurses who specialize in areas related to Pelvic Floor Function/Dysfunction and are interested in furthering their knowledge of biofeedback and pelvic health.  Click the image below to learn more or to sign up for the Pelvic Health Rehabilitation Course.  Or visit:


EMYO® 200B

Dual-Channel Wireless sEMG Biofeedback

EMYO® is a must-have biofeedback device available as a single or dual-channel sEMG system. This PC-based wireless series features a wearable module, notebook computer, and extended HDMI monitor. Patient motivation is enhanced with our engaging performance-based game displays.


  • Portable: EMYO® 200 Series is a wireless & wearable, dual-channel sEMG module
  • Adaptable: Dual-Channel sEMG module and the extended HDMI monitor can be wireless or interfaced via cable
  • sEMG Biofeedback with Success-Based Gaming Displays utilizing the extended monitor enhances motivation with engaging audio and visual feedback, high score tracking, and a victory certificate
  • Coordination Training: Pelvic floor and accessory muscle timing and control
  • Easily Customize Protocols: Goals, ranges, work/rest Intervals on the notebook PC translate to the extended monitor

  • What’s Included
  • Accessories & Consumables
  • Brochures & Resources
What’s Included

Complete System

  • Part #EM200B-N
  • EMYO® 200B Module Providing Two Channels of sEMG
  • Notebook Computer with Wireless Mouse
  • Color Printer
  • 24″ HDMI Monitor with Stand
  • USB Serial Interface Cable
  • Software Program Includes Two Channels of sEMG Biofeedback with Games
  • Operator’s Guide
  • Starter Accessory Package

Module Only

  • Part #EM200B
  • EMYO® 200B Module Providing Two Channels of sEMG
  • Serial Interface Cable
  • Software Program Includes Two Channel sEMG with Games
  • Operator’s Guide
  • Starter Accessory Package

Optional Equipment

  • System Carry Bag (Part #PBAG)
  • Point of Care Cart for the EMYO® Series (Part #PPOC-NMR)

Support Services

  • Unlimited Hardware and Software Telephone Technical Support
  • Teamviewer

Product Service & Warranty

  • One-Year Product and Service Warranty Included with Purchase
  • Extended Warranties Are Available
Accessories & Consumables
Extended HDMI MonitorEngages the Patient with Entertaining Gaming GraphicsWatch VideoEMYO 100B and 200B System

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