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The accessibility of Technical Support is a vital but often an overlooked aspect when considering the purchase of a new system. Today, every medical practice is dependent on technology. The Technical Support Specialist should be friendly, knowledgeable, accessible, and able to diagnose software or hardware issues as they arise. It’s important to inquire what level of Technical Support is included with your purchase.


Medical devices
require technical support for several reasons:

  • Assistance with setting up a new system
  • Regular maintenance
  • IT related questions
  • Quick resolution of issues, ensuring uninterrupted patient care
  • New user education for improved productivity and maximum efficiency
  • Assistance with necessary software and firmware updates

The Prometheus Group® prides itself on delivering unparalleled technical support.  Our team is here to make sure you get the most from your investment.  From ongoing assistance for the life of the system with no hidden fees, speaking with live representatives and limited on hold times, to remote capabilities, as well as a dedicated after- hours support line allowing you to focus on what matters most….your patients!


Contact Us Today for More Information.

Customer Service

(800) 442-2325
(603) 749-0733 (Local)
(603) 749-0511 (Fax)
Mon – Fri: 9 AM – 5 PM (EST)
in**@th*******.com

 


Technical Support

(800) 272-8492
(603) 749-0733 (Local)
Mon – Fri: 9 AM – 5 PM (EST)
su*****@th*******.com

After Hours Phone Support:

Mon – Fri: 5 PM – 8 PM (EST)
(603) 343-8000

Published 05/09/2024


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Data integration has become a cornerstone in modern business operations, especially in industries where data plays a crucial role, such as healthcare.

The Advanced Technology of Data Integration Offers Several Benefits, Including:

  • Enhanced data quality.
  • Cost-Effective: Automation reduces labor expenses.
  • Better decision-making and collaboration.
  • Improved efficiency. Significantly minimizes data entry, reduces errors, and saves time.
  • Higher quality customer experiences.
  • Increased revenue streams.
  • Greater data accessibility. Use any workstation in the client network to access information.
  • Stronger data security.

The Prometheus Group® offers Data Integration Software options to include both Uni and Bi-Directional Connectivity.  This solution provides the ability to interface directly to your EMR/PACS system (HL-7, FHIR, & DICOM Compatible). 

Contact us today to learn more about Data Integration options offered by The Prometheus Group®.

Published 05/09/2024


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The healthcare industry is constantly evolving. Barcodes have been implemented in patient care as well as equipment management.

Whatever Urodynamics manufacturer you choose, consider the barriers to purchasing a system, which requires inventory scanning.

Benefits of selecting a system without consumable barcodes:

  • Save time and frustration not having to scan barcoded supplies
  • Alleviate stress over a programmed time limit set to perform a study once a consumable is scanned
  • Avoid study interruptions due to limited allowance of scanned inventory bypasses
  • Provides consumers with the opportunity to shop around rather than being forced to pay higher prices for consumables

MORPHEUS® Urodynamics Systems, proudly manufactured in the U.S.A. by The Prometheus Group®, provide the flexibility and peace of mind to utilize consumables of your choice.

The choice is yours, Experience the Difference, and become part of The Prometheus Group® family.

Published 05/09/2024


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So, you’re in the market for a Urodynamics System. With more options out there, you now have a choice. Here are some key points to consider during the buying process:

  • It’s important to find out if you are dealing with a distributor. If so, ask where their system is manufactured
  • Are you provided with on-site installation and training at no additional cost?
  • How experienced is the sales team? Are they familiar with Urodynamics? A knowledgeable sales team can provide valuable insight and guidance tailored to your practice’s needs
  • Inquire about the level of technical support included with the system. Are they difficult to reach?
  • Do you have to log in to a portal for assistance? Accessibility to support staff is a crucial factor to consider
  • Ask if you must scan consumables before using the system. This may limit your options and increase operational costs
  • And finally, does the source provide data integration capabilities? This technology minimizes data entry,
    reduces errors, and saves time, enhancing efficiency and productivity within your practice

 

  1. Competitive Pricing
  2. Equipment Built to Last
  3. Technical Support for the Life of the System
  4. Data Integration Options
  5. Extended Warranties
  6. On-Site Training
  7. Expandable Architecture
  8. Industry Trusted Leader
  9. Flexible Use of Water-Filled or Air-Charged Catheters
  10. No Need to Scan Consumables
  11. Made in the U.S.A.

By considering these factors, you can ensure that you select a Urodynamics System that meets
your practice’s requirements and deliver optimal performance and value.

 

Published 05/09/2024



Government & Military

The Prometheus Group®

The Prometheus Group®, established in 1989, is a privately held service-disabled veteran-owned small business headquartered in Dover, New Hampshire.  The Prometheus Group® specializes in the design, development, manufacture, and sales of precise and efficient diagnostic and rehabilitative medical devices and ultrasound systems in Urology, Pediatric Urology, Urogynecology, Colorectal Surgery, Physical Therapy, Occupational Therapy, and Speech Therapy. Our team takes pride in providing exceptional products, customer service, and unparalleled technical support.

The Prometheus Group® can be found on the following sites: GSA eBuy  •  GSA Advantage  •  Sam.Gov  •  Unison

At a Glance

VA CVE verification as an SDVOSBa
CONTRACT NUMBER: 36F79723D0220

DUNS #: 625863568
CAGE CODE: 5J7U6
NAICS CODES: 334510, 339112, 339113, 423450
FSC (Federal Supply Code) Class: 6510, 6515, 6530, 6532, 6540, 6545
GSA Schedule Source Number: 65 II A
SIN (Special Item Number): A-14g, A-55, A-62, A-63, A-72
Geographical Coverage: the 50 US States, DC, and PR
All major credit cards, purchase cards, and purchase orders are accepted


Contact Us Today

Government Capabilities Statement


Physicians Government Capability Statement

Physicians and Nurses

Physical Therapy Government Capability Statement

Physical Therapists & Orthopedic Therapists


Speech-Language Pathologists



About The

The Prometheus Group®

Experience
THE DIFFERENCE. 

The Prometheus Group®, with its headquarters located in Dover, New Hampshire, focuses on creating, producing, and marketing diagnostic and rehabilitative medical devices. At Prometheus, we hold a deep commitment to delivering outstanding CUSTOMER VALUE, which is at the core of our business philosophy.

Our expertise encompasses Urology, Pediatric Urology, Urogynecology, Colorectal Surgery, Physical Therapy, Occupational Therapy, and Speech-Language Therapy. We uphold our legacy of fostering enduring customer connections, delivering unmatched technical assistance, and offering superior American-made products.

The choice is yours, EXPERIENCE THE DIFFERENCE, and become part of The Prometheus Group® family.


CONTACT US TODAY


Unparalleled Technical Support


We deliver unparalleled technical support via phone, email, and remote access. Recognizing the value of your time, our extended service hours enhance accessibility and foster a satisfying user experience.



Exceptional Customer Service


Our foremost goal is to establish and sustain enduring connections with our clients. Our approachable, well-informed, and proficient team members are consistently on hand to attend to your calls.



Dedicated Sales Managers


Our team of skilled professionals stands prepared to steer you on the right path and offer continuous support during your decision-making journey and beyond.



Made in the U.S.A. 


The Prometheus Group® merges cutting-edge technology with user-friendliness to deliver the most sophisticated and top-notch American-made equipment available in the market.




SERVICE SIMPLIFIEDAllowing you to focus on what matters the most…YOUR PATIENTS!

Copyright - The Prometheus Group®