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The accessibility of Technical Support is a vital but often an overlooked aspect when considering the purchase of a new system. Today, every medical practice is dependent on technology. The Technical Support Specialist should be friendly, knowledgeable, accessible, and able to diagnose software or hardware issues as they arise. It’s important to inquire what level of Technical Support is included with your purchase.


Medical devices
require technical support for several reasons:

  • Assistance with setting up a new system
  • Regular maintenance
  • IT related questions
  • Quick resolution of issues, ensuring uninterrupted patient care
  • New user education for improved productivity and maximum efficiency
  • Assistance with necessary software and firmware updates

The Prometheus Group® prides itself on delivering unparalleled technical support.  Our team is here to make sure you get the most from your investment.  From ongoing assistance for the life of the system with no hidden fees, speaking with live representatives and limited on hold times, to remote capabilities, as well as a dedicated after- hours support line allowing you to focus on what matters most….your patients!


Contact Us Today for More Information.



Technical Support

(800) 272-8492
(603) 749-0733 (Local)
Mon – Fri: 9 AM – 5 PM (EST)

After Hours Phone Support:

Mon – Fri: 5 PM – 8 PM (EST)
(603) 343-8000



Customer Service

(800) 442-2325
(603) 749-0733 (Local)
(603) 749-0511 (Fax)
Mon – Fri: 9 AM – 5 PM (EST)



The Prometheus Group Technical Support

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Data integration has become a cornerstone in modern business operations, especially in industries where data plays a crucial role, such as healthcare.

The Advanced Technology of Data Integration Offers Several Benefits, Including:

  • Enhanced data quality.
  • Cost-Effective: Automation reduces labor expenses.
  • Better decision-making and collaboration.
  • Improved efficiency. Significantly minimizes data entry, reduces errors, and saves time.
  • Higher quality customer experiences.
  • Increased revenue streams.
  • Greater data accessibility. Use any workstation in the client network to access information.
  • Stronger data security.

The Prometheus Group® offers Data Integration Software options to include both Uni and Bi-Directional Connectivity.  This solution provides the ability to interface directly to your EMR/PACS system (HL-7, FHIR, & DICOM Compatible). 

Contact us today to learn more about Data Integration options offered by The Prometheus Group®.

Published 05/09/2024



A Urethral Pressure Profile indicates the intraluminal pressure along the length of the urethra with the bladder at rest.  This is a Static UPP.  The Maximum Urethral Pressure is the maximum pressure of the measured profile.  The Maximum Urethral closure Pressure is the difference between the maximum urethral pressure and the intravesical pressure.  Otherwise known as PURA-PVES=Urethral Closure Pressure.  Urinary continence depends on the pressure in the urethra exceeding the pressure in the bladder at all times, even with increased abdominal pressure.  With the catheter placed in the bladder, it is withdrawn through the urethra with a slow and steady movement creating a pressure tracing marking the Closure Pressure.

Functional Urethral Length is the length of the urethra along which the urethral pressure exceeds the intravesical pressure.  Normal length is generally  1.0 – 4.0 cm.



A pressure flow study is a diagnostic test used to evaluate the bladder and urinary tract function during urination. It is typically performed when there is suspicion of bladder outlet obstruction, which can occur due to conditions such as benign prostatic hyperplasia (enlarged prostate), urethral stricture, or pelvic organ prolapse.

During a pressure flow study, a catheter is inserted into the bladder through the urethra, and another catheter is inserted into the rectum to measure intra-abdominal pressure. The bladder is then filled with sterile water or saline at a controlled rate while the pressure inside the bladder and urine volume is measured. The patient is asked to void while the pressure and urine flow are measured and recorded.

The results of the pressure flow study can help diagnose bladder outlet obstruction and determine its severity. The test provides information about the pressure and flow of urine during voiding, which can indicate the presence of an obstruction in the bladder outlet or urethra. Treatment for bladder outlet obstruction may include medication, surgery, or other interventions, depending on the underlying cause and the severity of the condition.

A pressure flow study is a specialized test typically performed in a hospital or clinic setting and may take 30 to 60 minutes to complete. A urologist or a trained healthcare professional usually performs it.



Cystometry is a diagnostic test used to measure the pressure and volume of urine inside the bladder during bladder filling and emptying. This test is often performed to evaluate the bladder’s function and diagnose urinary disorders such as urinary incontinence, urinary retention, and overactive bladder.

During cystometry, a catheter is inserted into the bladder through the urethra, and another catheter is inserted into the rectum to measure intra-abdominal pressure. The bladder is then filled with sterile water or saline at a controlled rate while the pressure inside the bladder and urine volume is measured. The patient is also asked to report any sensations of fullness or discomfort during bladder filling and to urinate when instructed to do so to measure the pressure and volume of urine during bladder emptying.

The results of cystometry can help diagnose conditions such as detrusor overactivity (involuntary contractions of the bladder muscle), stress urinary incontinence (leakage of urine during physical activity or coughing), and bladder outlet obstruction (blockage of urine flow from the bladder). The test is usually performed in a hospital or clinic setting and may take about 30 to 60 minutes to complete.



Uroflowmetry is a non-invasive diagnostic test that measures the rate and volume of urine flow during voiding (urination). This test is often performed to evaluate urinary symptoms such as a weak stream, frequent urination, incomplete bladder emptying, or difficulty initiating urination.

During the test, the patient urinates into a special toilet or urinal equipped with a device to measure the rate of urine flow. The test records the speed of the urine flow, the volume of urine voided, and the time to empty the bladder. The test results can provide important information about the functioning of the bladder and the urinary tract, including any blockages or abnormalities that may be present.

Uroflowmetry is a simple and painless procedure that typically takes only a few minutes to complete. It is often used with other diagnostic tests, such as a bladder scan or cystoscopy, to help diagnose and manage urinary conditions.


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