Do you charge for technical support?

Technical support via phone is free with us! We typically manage to troubleshoot and resolve most issues right over the call. Our technical support specialists are ready to assist you if your system requires repair or part replacements.

We take pride in providing consistent support to all our customers, irrespective of their warranty status, at no additional cost (except parts & shipping if required). We firmly believe in the longevity of our systems and ensure they are never rendered obsolete. Moreover, any system or software upgrades are always performed free of charge.

If you need further assistance, please call our technical support team:

(800) 272-8492
M-F 9 AM – 5 PM (EST)

Copyright - The Prometheus Group®