Technical Support Technician

We are expanding our Technical Support Team and are actively looking for a
Full-Time Support Technician.

Start your career with The Prometheus Group® and apply today!

TECHNICAL SUPPORT TECHNICIAN
Annual Salary: $45,000 to $60,000 (DOE)

About Our Company:

We are a Service Disabled Veteran Owned Small Business headquartered in Dover, New Hampshire, with over 30 years of experience specializing in the design, development, manufacture, and sales of diagnostic and rehabilitative medical devices.

Supervision Received:

  • Individual reports to the Technical Support Manager

Essential Duties and Responsibilities:

Technician

    • Troubleshoot and repair products returned from the field
    • Perform test and calibration for new product, including utilization of software programmer
    • Troubleshoot and perform production repairs
    • Assist Engineering in product development and modification
    • Assist in development of test/inspection procedures
    • Collect and analyze quality data

Customer Service

    • Field incoming phone calls and troubleshoot hardware/software problems over the phone
    • Provide telephone training to product users
    • Office support: When required, answer phones and take orders
    • Sales support: May require very minimum amount of travel

 Required Qualifications:

  • Excellent computer skills
  • Must have outstanding communication skills (verbal and written)
  • Must be an outstanding team member
  • Must be able to multitask
  • Experience with electro-mechanical assembly and troubleshooting

Other Helpful Qualifications:

  • Veteran of the U.S. Military Services
  • Military electronics training and experience
  • Experience working with Medical Devices, Quality Systems (FDA, ISO, etc.)
  • Team Viewer experience
  • Experience working in a high energy, fast-paced environment
  • Knowledge of Production/Inventory Control
  • Experience working in a small business

Benefits Include:

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Long-Term Disability
  • Short-Term Disability
  • Paid Vacation Time
  • Paid Holidays
  • Paid Sick Time

To apply, please send your cover letter and resume to career@theprogrp.com

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