Technical Support

We strive to provide excellent service and support to our customers for all Prometheus™ and Pathway™ products. For Technical Support please call or email us. Our support team is available Monday – Friday, between 9:00 AM – 5:00 PM EST. There is never a charge for Telephone Technical Support.

Alternatively, you can email our Support Team directly anytime by using the contact form.

Tel (800) 272-8492
Available M-F 8:30AM-5PM EST

Layered Support

User software and web based system troubleshooting, support and corrective action

Software embedded simulation data mode learning modules

Internal IT support for file transfer, network servers and electronic medical records

Award winning technical support

Clinically trained regional managers

Expert on-site provider trainers

Web based instructional videos

Web based clinical videos