The accessibility of Technical Support is a vital but often an overlooked aspect when considering the purchase of a new system. Today, every medical practice is dependent on technology. The Technical Support Specialist should be friendly, knowledgeable, accessible, and able to diagnose software or hardware issues as they arise. It’s important to inquire what level of Technical Support is included with your purchase.

Medical devices
require technical support for several reasons:

  • Assistance with setting up a new system
  • Regular maintenance
  • IT related questions
  • Quick resolution of issues, ensuring uninterrupted patient care
  • New user education for improved productivity and maximum efficiency
  • Assistance with necessary software and firmware updates

The Prometheus Group® prides itself on delivering unparalleled technical support.  Our team is here to make sure you get the most from your investment.  From ongoing assistance for the life of the system with no hidden fees, speaking with live representatives and limited on hold times, to remote capabilities, as well as a dedicated after- hours support line allowing you to focus on what matters most….your patients!

Contact Us Today for More Information.

Customer Service

(800) 442-2325
(603) 749-0733 (Local)
(603) 749-0511 (Fax)
Mon – Fri: 9 AM – 5 PM (EST)


Technical Support

(800) 272-8492
(603) 749-0733 (Local)
Mon – Fri: 9 AM – 5 PM (EST)

After Hours Phone Support:

Mon – Fri: 5 PM – 8 PM (EST)
(603) 343-8000

Published 05/09/2024


Data integration has become a cornerstone in modern business operations, especially in industries where data plays a crucial role, such as healthcare.

The Advanced Technology of Data Integration Offers Several Benefits, Including:

  • Enhanced data quality.
  • Cost-Effective: Automation reduces labor expenses.
  • Better decision-making and collaboration.
  • Improved efficiency. Significantly minimizes data entry, reduces errors, and saves time.
  • Higher quality customer experiences.
  • Increased revenue streams.
  • Greater data accessibility. Use any workstation in the client network to access information.
  • Stronger data security.

The Prometheus Group® offers Data Integration Software options to include both Uni and Bi-Directional Connectivity.  This solution provides the ability to interface directly to your EMR/PACS system (HL-7, FHIR, & DICOM Compatible). 

Contact us today to learn more about Data Integration options offered by The Prometheus Group®.

Published 05/09/2024

Electromyography (sEMG) is one of the principal techniques used to evaluate the internal and external sphincters and pelvic floor muscles.  Paradoxical sEMG is used to assess the role of the paradoxical puborectalis contraction during defecation.   The patient is generally placed in the left lateral position.  This study is performed noninvasively by using electromyography (sEMG) surface electrodes.   The active electrodes are placed perianally and a ground electrode is placed on the patient to evaluate the sphincter muscle activity during normal resting and then with sphincter muscle activity during push (strain) and squeeze maneuvers can be studied.

Anorectal Manometry is performed to evaluate patients with constipation and/or fecal incontinence and is a basic study of anorectal function.   It can provide useful information regarding the pathophysiology of these disorders or those that can cause anorectal pain.   It provides information about anorectal pressures, muscle tone at rest and during squeezing, and the coordination between the rectum and the anal sphincters.

The most important parameters to evaluate during tests are Maximal voluntary squeeze pressure, rest/relax pressures and internal anal sphincter inhibitory reflex to rectal distension (RAIR), the rectal volume sensory thresholds, sphincter length to include the high-pressure zone (HPZ) and defecation dynamics (balloon expulsion study).

The study is performed with the patient in the left lateral position.  Bowel preparation is recommended.  A 4-channel catheter with a compliant balloon at the end is inserted to 6cm for pressure monitoring and measurements at every 1cm interval.

Maximal voluntary squeeze pressure is obtained by having the patient squeeze as hard as possible for 10-20 seconds and then repeat the squeeze once or twice with rest or relaxation of the muscles at 10-20 second intervals.   The RAIR is the relaxation of the proximal internal anal sphincter in response to rectal distention.  This is performed by inflating a balloon in the rectal lumen and observing for a decrease in the resting anal pressure.  A drop of at least 50% of the resting pressure after distention in at least one channel is considered a positive reflex.

Rectal sensation measurements or volume sensory thresholds consist of intermittent balloon distension of the rectum and provide information on the rectal capacity that elicits urges to defecate.  Distension of the rectum is registered in the brain.  Fecal continence is maintained by the resting tone and reflex of the internal and external anal sphincters together with the muscle of the pelvic floor. Rectal compliance is measured from the data obtained during the rectal balloon sensations.  Rectal compliance reflects the capacity and ability to distend the rectum.

Balloon expulsion may be performed to simulate defecation.  The inability to expel the balloon or the time it takes to expel it is recorded.

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