Technical-Support-Person-Icon-e1715613121864.png

The accessibility of Technical Support is a vital but often an overlooked aspect when considering the purchase of a new system. Today, every medical practice is dependent on technology. The Technical Support Specialist should be friendly, knowledgeable, accessible, and able to diagnose software or hardware issues as they arise. It’s important to inquire what level of Technical Support is included with your purchase.


Medical devices
require technical support for several reasons:

  • Assistance with setting up a new system
  • Regular maintenance
  • IT related questions
  • Quick resolution of issues, ensuring uninterrupted patient care
  • New user education for improved productivity and maximum efficiency
  • Assistance with necessary software and firmware updates

The Prometheus Group® prides itself on delivering unparalleled technical support.  Our team is here to make sure you get the most from your investment.  From ongoing assistance for the life of the system with no hidden fees, speaking with live representatives and limited on hold times, to remote capabilities, as well as a dedicated after- hours support line allowing you to focus on what matters most….your patients!


Contact Us Today for More Information.

Customer Service

(800) 442-2325
(603) 749-0733 (Local)
(603) 749-0511 (Fax)
Mon – Fri: 9 AM – 5 PM (EST)
in**@th*******.com

 


Technical Support

(800) 272-8492
(603) 749-0733 (Local)
Mon – Fri: 9 AM – 5 PM (EST)
su*****@th*******.com

After Hours Phone Support:

Mon – Fri: 5 PM – 8 PM (EST)
(603) 343-8000

 



Accessories & Consumables

Pathway® STM-10 Vaginal and Rectal Intracavity Stimulator

for Physicians & Nurses


Two-Channel sEMG with stimulation is a medical procedure involving electrical stimulation and surface electromyography (sEMG) to evaluate muscle function and activity. During the procedure, small electrodes are placed on the skin over the muscles of interest. One channel is used to detect the electrical activity of the muscles, while the other channel delivers electrical stimulation to the muscles.

The electrical stimulation activates the muscles being tested, allowing for more accurate measurements of their function and activity. The sEMG electrodes record the electrical signals the muscles produce in response to the stimulation and provide information on muscle strength, activation patterns, and coordination.

Two-Channel sEMG with stimulation is commonly used to diagnose and treat conditions such as urinary and fecal incontinence, pelvic pain, and muscle dysfunction. The procedure can help identify the underlying causes of these conditions and provide valuable information for developing targeted treatment plans.

The procedure is safe, non-invasive, and typically takes only a few minutes. It can be performed in a doctor’s office or clinic, and patients can resume normal activities immediately afterward.

Overall, Two-Channel sEMG with stimulation is a valuable diagnostic tool for evaluating muscle function and activity and can provide vital information for developing effective treatment plans for various conditions.


Copyright - The Prometheus Group®